7 days or more
Cancellations made 7 days or more prior to the tour date will not incur any additional charges.
Refund Policies
Sloth's Territory
At Sloth's Territory, we value your time and want to offer you the best experience. We understand that travel plans can change unexpectedly, which is why we have established these policies to manage the availability of our tours and ensure that all visitors have the opportunity to enjoy the refuge.
Important
In case of a cancellation or refund request, please take into account the following timeframes prior to your tour:
Between 6 days and 48 hours
Cancellations made between 6 days and 48 hours prior to the tour date will incur a 50% charge of the total amount.
Less than 48 hours
Cancellations made less than 48 hours prior to the client's arrival will incur a 100% charge.
To make a cancellation, the request must be sent via email to [email protected]
or via WhatsApp to +(506) 8561-0404, cancellation requests will only be accepted through these channels.
Why do we have these policies?
Our tours operate with limited capacity and in groups to protect the natural habitat of the sloths and birds in our reserve. Last-minute cancellations prevent us from offering those spots to other nature lovers and affect the scheduling of our expert guides. If you need to modify your reservation, please contact us as soon as possible. We deeply appreciate your understanding and support for responsible ecotourism!
